Cancel/Change Order Policy

Last Updated: June 2026

At Flexmenswear, we understand that customers may occasionally need to cancel an order or update order details after checkout. This Cancel/Change Order Policy explains how cancellation and change requests are handled for purchases made through our website.

Company Information

Company Name: Daniel Ryan Barnett LLC

Store Name: Flexmenswear

Business Address: 1016 Kincaid Ter, Chesapeake, VA 23320, United States

Email: [email protected]

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST)

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM EST, Monday through Friday.

Orders placed after 5:00 PM EST, on weekends, or on holidays will begin processing on the next business day.

Cancellation Requests

You may request to cancel an order by contacting us as soon as possible at:

[email protected]

Cancellation requests must include:

• Your full name
• Order number
• Email address used at checkout
• Reason for cancellation

We will do our best to cancel the order before it enters processing or shipment.

Once an order has shipped, it cannot be canceled. Customers may request a return after delivery according to our Return & Refund Policy.

Order Change Requests

Customers may request changes before the order is processed or shipped.

Possible changes may include:

• Shipping address correction
• Recipient name update
• Size change
• Color change
• Product change
• Quantity adjustment

Changes are not guaranteed and depend on the order status and product availability.

If the requested item is unavailable, we may ask you to keep the original order, choose another available item, or cancel the order if eligible.

How to Request a Cancellation or Change

To request a cancellation or order change, email us at:

[email protected]

Please use a clear subject line such as:

Cancel Order Request – Order #[Your Order Number]

or

Change Order Request – Order #[Your Order Number]

Include all relevant details so our team can review your request quickly.

Processing Time for Requests

We review cancellation and change requests during business hours.

Submitting a request does not guarantee that the order can be canceled or changed. Orders may move into fulfillment quickly after checkout.

Refunds for Canceled Orders

If your cancellation request is approved and payment has already been captured, we will issue a refund to the original payment method.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Incorrect Shipping Information

Customers are responsible for entering accurate shipping details at checkout.

If you notice an address error, contact us immediately.

We may be able to correct the address before shipment. Once the package has shipped, we cannot guarantee that the carrier can update the delivery address.

Flexmenswear is not responsible for delays, failed delivery, or misdelivery caused by incorrect shipping information provided by the customer.

Orders Already Shipped

Once an order has been shipped, it cannot be canceled or changed.

If tracking has already been issued, the package is considered in transit with the carrier.

Delivery may be completed by USPS, UPS, or FedEx depending on shipment routing and carrier availability.

After delivery, customers may request a return within the eligible return window under our Return & Refund Policy.

Refused Deliveries

If a customer refuses delivery without prior approval from Flexmenswear, the package may be returned to us by the carrier.

Refund eligibility will be reviewed after the item is received and inspected.

Any issue related to refused delivery must be handled through customer support.

Out-of-Stock or Unavailable Items

In rare cases, an item may become unavailable after an order is placed.

If this happens, we may contact you to offer:

• A replacement item
• A size or color alternative
• Order cancellation
• Refund for the unavailable item

We will not substitute products without customer approval.

Contact Us

For cancellation or order change requests, please contact us promptly:

Flexmenswear

Daniel Ryan Barnett LLC

1016 Kincaid Ter, Chesapeake, VA 23320, United States

Email: [email protected]

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM EST

We are committed to reviewing order requests professionally and assisting customers whenever changes are still possible.