Cancel / Change Order Policy

Flexmenswear – MICHAEL BROUGHTON BATES LLC

Effective Date: April 22, 2026

At Flexmenswear, we aim to process orders quickly and efficiently to ensure timely delivery. Because of this streamlined process, requests to cancel or modify orders must follow specific conditions outlined in this policy.

This Cancel / Change Order Policy explains how customers can request changes or cancellations and the limitations that apply once an order has been placed.

1. Company Information

Business Name: MICHAEL BROUGHTON BATES LLC
Store Name: Flexmenswear
Address: 4810 W 88th Ave, Anchorage, AK 99502, United States
Email: [email protected]
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (AKST)
Owner: Michael Broughton Bates

2. Order Processing Timeline

Orders are processed promptly after being placed.

Processing Overview

Element	Details
Processing Time	1–2 business days
Business Days	Monday – Friday
Cut-Off Time	5:00 PM (AKST)
Processing Start	Immediately after order confirmation

Due to this fast processing system, changes or cancellations must be requested as soon as possible.

3. Order Cancellation Policy

Customers may request to cancel an order under limited conditions.

Cancellation Eligibility

Orders can only be canceled before processing begins
Once an order enters processing, cancellation is no longer guaranteed
Orders that have already been shipped cannot be canceled

Cancellation Summary

Condition	Status
Before processing	Eligible
During processing	Not guaranteed
After shipment	Not allowed

We recommend contacting our support team immediately after placing an order if cancellation is needed.

4. Order Modification Policy

Customers may request changes to their order details within a limited timeframe.

Types of Changes Allowed

Shipping address correction
Name correction
Product size or variant change (if available)

Important Conditions

Changes must be requested before processing begins
Modifications are subject to product availability
Once processing starts, changes may not be possible

5. How to Request a Cancellation or Change

To request a cancellation or modification, follow these steps:

Step-by-Step Instructions

Contact Support Immediately

Email: [email protected]

Provide Required Information

Order number
Full name used at checkout
Specific request (cancel or modify order)

Wait for Confirmation

Our team will review your request and confirm whether it can be processed.

Requests are handled during business hours only. Delays in contacting support may result in the request being declined due to order processing progress.

6. Orders Already Shipped

Once an order has been shipped:

It cannot be canceled or modified
Customers must follow the Return & Refund Policy if they wish to return the item

7. Failed or Late Requests

Flexmenswear is not responsible for:

Requests submitted after processing has begun
Delays caused by incomplete or incorrect information
Missed emails or late communication from customers

We strongly encourage customers to review all order details carefully before completing checkout.

8. Refunds for Canceled Orders

If a cancellation request is approved:

Refund Details

Element	Details
Refund Method	Original payment method
Processing Time	Within 7 business days
Fees	No cancellation fees

Refunds will only be issued after confirmation that the order has not been processed or shipped.

9. Fraud Prevention & Order Review

For security reasons, some orders may be reviewed or canceled by Flexmenswear.

Reasons May Include

Suspicious payment activity
Incomplete or unverifiable information
High-risk transactions

If your order is affected, you will be notified via email.

10. Customer Responsibility

Customers are responsible for:

Providing accurate and complete information at checkout
Reviewing order details before submitting payment
Contacting support promptly for any changes

Failure to do so may result in the inability to modify or cancel an order.

11. Contact Information

For all cancellation or modification requests, please contact us:

Email: [email protected]
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (AKST)

We aim to respond as quickly as possible to ensure the best possible outcome for your request.

12. Policy Updates

Flexmenswear reserves the right to update this policy at any time to reflect operational changes or improvements.

Customers are encouraged to review this page periodically.

Summary (Quick Overview)

Category	Details
Cancellation Window	Before processing
Modification Window	Before processing
After Shipping	Not allowed
Refund Time	7 business days
Fees	None