Return & Refund Policy

Flexmenswear – MICHAEL BROUGHTON BATES LLC

Effective Date: April 22, 2026

At Flexmenswear, we are committed to ensuring customer satisfaction by providing a fair, transparent, and straightforward return and refund process. This Return & Refund Policy outlines the conditions, timelines, and procedures for returning items and receiving refunds.

We encourage all customers to carefully review this policy before making a purchase.

1. Company Information

Business Name: MICHAEL BROUGHTON BATES LLC
Store Name: Flexmenswear
Address: 4810 W 88th Ave, Anchorage, AK 99502, United States
Email: [email protected]
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (AKST)
Owner: Michael Broughton Bates

2. Return Eligibility

We offer a 30-day return window from the date of delivery. Customers may request a return for both defective and non-defective items, provided the conditions below are met.

Return Conditions

To be eligible for a return:

Items must be unused, unworn, and unwashed
Items must be in their original condition and packaging
All tags and labels must remain intact
Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

3. Return Window & Fees

Policy Element	Details
Return Period	30 days from delivery
Return Cost	No return fees
Restocking Fee	None
Eligible Items	Defective & non-defective

Flexmenswear provides free returns, meaning customers are not charged any additional fees for returning eligible items.

4. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or customization reasons.

Examples Include:

Worn or used items
Washed garments
Items without original tags
Customized or personalized products (if applicable)
Items returned beyond the 30-day window

If you are unsure whether your item qualifies, please contact our support team before initiating a return.

5. Return Process

To initiate a return, customers must follow the steps below:

Step-by-Step Instructions

Contact Support

Email us at [email protected] with your order number and reason for return.

Receive Return Instructions

Our team will provide return authorization and instructions, including the return address if applicable.

Prepare the Package

Securely pack the item in its original packaging to prevent damage during transit.

Ship the Item

Follow the provided instructions to return your item.

Confirmation

Once the return is received and inspected, we will notify you regarding approval.

6. Refund Policy

Once your return is approved, refunds will be processed within a defined timeframe.

Refund Details

Element	Details
Refund Processing Time	Within 7 business days
Refund Method	Original payment method
Refund Fees	No fees
Full / Partial Refund	Based on item condition

Refunds are issued to the original payment method used at checkout. Depending on your financial institution, it may take additional time for the refund to appear in your account.

7. Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us as soon as possible.

Required Information

Order number
Description of the issue
Clear photos showing the defect or damage

We will review the case and provide a suitable resolution, which may include a replacement or full refund.

8. Exchanges

We currently do not offer direct exchanges.

Alternative Solution

Customers may return the original item following the return process
Place a new order for the desired item

This ensures faster processing and accurate inventory handling.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

Steps to Take

Check your bank or payment account
Contact your credit card provider
Contact your bank (processing delays may occur)

If the issue persists, please contact us at [email protected] for assistance.

10. Order Cancellations

Cancellation Policy

Orders may be canceled before processing begins
Once an order has been processed or shipped, cancellation is no longer possible

We recommend contacting our support team immediately if you wish to cancel an order.

11. Responsibility & Compliance

Customers are responsible for:

Providing accurate order information
Following return instructions properly
Ensuring returned items meet eligibility criteria

Flexmenswear reserves the right to reject returns that do not comply with this policy.

12. Customer Support

If you have any questions regarding returns or refunds, please contact us:

Email: [email protected]
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (AKST)

We aim to respond promptly and provide clear assistance for all inquiries.

13. Policy Updates

Flexmenswear may update this Return & Refund Policy at any time to reflect operational changes or improvements. Customers are encouraged to review this page periodically.

Summary Table (Quick Overview)

Category	Details
Return Window	30 days
Return Cost	Free
Refund Time	7 business days
Refund Method	Original payment method
Exchanges	Not available