Returns & Exchanges

We want you to feel confident in every piece you order. If something isn’t right, eligible items can be returned or exchanged. Please review the details below before sending anything back.

Quick summary

Topic	What to expect
Return request window	Request within 30 days of delivery
Condition	Unworn, unwashed, tags attached, in original packaging
Exchanges	Size/color exchanges on the same item, subject to stock
Return shipping	Customer responsibility unless item is defective or we shipped the wrong item
Original shipping fee	Non-refundable ($6.99)
Inspection & refund timing	2–5 business days after we receive your return to process; refund timing depends on your payment provider

What’s eligible

• Apparel and accessories in new condition: unworn, unwashed, free of odors, stains, pet hair, and damage, with all original tags and packaging.
• Sets and multipacks must be returned complete.

Not eligible for return

• Items marked Final Sale at checkout.
• Hygiene-sensitive items: underwear, bodysuits, swimwear with a removed or broken hygiene liner, socks, and earrings for pierced ears.
• Customized or altered items (if offered).
• Items showing wear, washing, deodorant or makeup marks, strong scents, or missing tags/packaging.

How to start a return or exchange

1. Email [email protected] with your order number, the item(s) you’d like to return or exchange, and a brief reason. For defects or wrong items, include clear photos.
2. Wait for Return Authorization (RMA) and instructions. Do not send items back without an RMA.
3. Ship your return within 14 days of RMA approval using a trackable service. You can request a prepaid label (cost deducted from your refund) or ship with your own carrier.
4. We’ll inspect your item(s) within 2–5 business days of delivery to our returns facility and then process the refund or exchange.

Exchanges

• We offer like-for-like exchanges (same style) for a different size or color when stock allows.
• If the requested exchange is unavailable, we will issue a refund to your original payment method.
• Exchange shipments follow our standard shipping rates; if the exchange is due to our error (defective or wrong item), we cover shipping.

Refunds

Refund component	Policy
Product price	Refunded to the original payment method once the return passes inspection
Original shipping fee	Not refundable ($6.99)
Return label (if we provide it)	Label cost deducted from the refund unless the return is due to our error
Timing to appear	Typically 3–10 business days after we issue the refund, depending on your bank or payment provider

Refunds are sent to the original payment method used at checkout (PayPal, credit/debit card processed via Stripe or Airwallex). We cannot reroute refunds to a different method.

Damaged, defective, or wrong item

Contact us within 7 days of delivery at [email protected] with photos. We’ll make it right with a replacement, exchange, or refund, and we’ll cover any return shipping needed.

Packing your return

• Place items in original packaging when possible, including tags, accessories, and brand packaging.
• Use a protective outer mailer or box and include your RMA number inside the package.
• Keep your drop-off receipt and tracking until your refund is issued.

Additional notes

• Unauthorized or late returns may be rejected or returned to sender.
• We reserve the right to refuse returns that do not meet the policy conditions.
• We cannot accept returns delivered in person to our office or warehouse; please follow the RMA instructions.

If you have any questions before ordering or returning, email us at [email protected]. We’re here to help.