Refund Policy

We keep refunds straightforward and fair. If something isn’t right, email [email protected] and we’ll guide you step by step.

When a refund may be approved

• Order cancellation (before shipment): Request a cancellation before your order ships for a full refund.
• Out of stock or order error on our side: We’ll issue a full refund for the affected item(s).
• Damaged, defective, or wrong item received: Contact us within 7 days of delivery with photos; we’ll make it right with a refund or replacement.
• Return of eligible items: You may request a refund for eligible items within 14 days of delivery, subject to inspection.

Eligibility for return-based refunds

• Items must be new, unworn, unwashed, and undamaged, with all original tags and packaging.
• Start your request by emailing [email protected] with your order number and reason for return. We’ll provide return instructions and, if applicable, a return authorization.
• Items returned without prior authorization may be delayed or refused.
• Products clearly marked as final sale on the product page are not refundable.

How refunds are issued

• Refunds are issued to your original payment method only (PayPal or card payments processed via Stripe or Airwallex). We cannot refund to a different account or method.
• If a replacement or store credit is preferred for an approved case, let us know when you contact support.

Refund timing

Shipping charges and return postage

• Original shipping fee: Our standard shipping fee of $6.99 is non-refundable once an order ships, except when we made an error (wrong item shipped) or your order arrived damaged/defective, or if the order is canceled before shipment.
• Return shipping: If the return is due to our error or a defective/damaged item, we will provide a prepaid return label or otherwise cover return costs. For change-of-mind or size/fit returns, you are responsible for return postage. If we provide a label in these cases, its cost may be deducted from your refund.

Quick reference: common scenarios

Partial refunds or denials

We may reduce or deny a refund if returned items show signs of wear, are missing components (tags, packaging), are damaged through use, or arrive outside the allowed window without prior approval. If a return is not approved, we can return the item to you at your request and cost.

How to start a refund request

1. Email [email protected] with your order number and a brief description of the issue.
2. Include clear photos if your item is damaged, defective, or incorrect.
3. Follow the return instructions we provide. Keep your drop-off receipt and tracking until your refund is completed.

If you have questions at any point, our support team is here to help: [email protected].